Autopartso accepts VISA, MasterCard, American Express, Discover, PayPal, "Bill Me Later" and "Pay With Amazon".
Your credit card is charged only at the time of the actual shipment of item(s). However, there might be a temporary hold on the funds until the time of actual shipment. If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.
Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different then the billing address, please provide a phone number for the shipping address.Checks / COD
We do not accept Checks or COD orders.Wire transfer
Autopartso accepts wire transfer payment method.
Some orders might be subject to our verification procedure before we can process it. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are valid. If your order requires verification, you will be notified by email within one business day
Simply log in to your account and check the progress of your order while it's being processed.
You can track your order by logging in to your account and clicking the "My Orders" link or track it as guest with no logining on this link "track your order as guest". As well we will email you a tracking number as soon as it's available.
You are able to cancel your order if it hasn't yet entered the shipping process. If it has already entered the shipping process, it cannot be canceled. But, you are able to return the item for a refund. See our Return policy.
If the shipment has been refused, the shipping and handling charges for both ways will be deducted from the credit card provoded with the order, and a restocking fee might also be applied.
We aspire to keep most items in stock for same day delivery (unless the item has Special Order status in the product page).
In case that an item is out of stock or for any other reason we are unable to ship it, we will send you email usually within one business day. The order will have open status unless you told to cancel it. Once the item come back in stock, we will ship it out to you. Your credit card will only be charged at the actual time of shipment, there might be a hold on the funds until the time of shipment.
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
To request RMA number, please log in to your account and click on "RMA" link under my account. if you don't have an account but used guest checkout please click on the following link: RMA Request
RMA numbers are valid for 10 days.
Place the original package into a shipping carton.
DO NOT use the original manufacturer's box as the shipping box.
Please do not place stickers or shipping labels on the original manufacturer’s package.
Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Items for sale at Autopartso.com offered with Free Shipping, when these items are returned, actual shipping charges will be deducted from any refund that is due.
Autopartso reserves the right to require the Purchaser to return goods directly to the manufacturer or distribution warehouse located in the United States of America for replacement.
Items from the following categories may not be returned once opened:
Any item which has been removed from its "blister-pack"
Bulbs and flash tubes
DVDs and video tapes
TVs, combos and monitors 37" and larger
Other items which may not be returned in any condition:
Refurbished items, Discontinued items, Special Order items
Items for which manufacturers will not accept returns.
Items not purchased from us.
Batteries, Battery Backups, Power Protection.
Printers once the toner, ink or ribbon cartridges have been installed
All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped.
If for any reason you are not satisfied, you may return any item in its original condition within 30 days of receipt of shipment for a refund
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
The customer is able to exchange the item or receive a refund for the full amount of the item purchased. Please allow 7-10 business days for a credit to appear on your credit card statement.
Please read all the conditions in Rules and conditionals section. If conditions are not met, Autopartso reserves the right to refuse the return or charge a restocking fee.
Autopartso will arrange for return shipping on any items shipped incorrectly, defective, or damaged and will pay necessary expenses. You are responsible for return shipping under any other circumstances
Autopartso is not responsible for any customs, duties, taxes and other freight charges due to shipping
In Stock items in orders over $100.00 will receive free expedited shipping in the contiguous (lower- 48) United States. These items should arrive in 1-4 business days, depending on your location. Certain items are excluded from free shipping over $100 based on the item's characteristics and charges may apply.
We do our best to ship every order on the same day. Every order for in-stock items placed on business days up to 3:00 PM ET (Eastern Time) are generally shipped the same day.
If there is a problem with your order you will receive an e-mail within one business day to give you you more information about the situation.
A signature is required for most UPS and FEDEX shipments upon receipt. Someone must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS. If you require additional help to receive your package, please contact us.
Damaged in delivery: If you have found damage to the package please refuse shipment if the damage is external or notify us within 24 hours if the damage is to the product inside the box. We can not accept damage claims after 24 hours. If merchandise is missing, please keep the original shipping carton and contact us in 24 hours so we can issue a damage claim with carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items: All missing items claim must be reported within 2 business days of delivery, contact us to report a missing item from your shipment.
TV's or other items shipped by truck: Upon delivery, please inspect the item box for any outside damages, if there are any DO NOT ACCEPT THE PACKAGE! .Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.
If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
We may collect the following information:
For the exhaustive list of cookies we collect see the List of cookies we collect section.
Credit/Debit Card Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONT-END||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEW MESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|